Telephone Trees and Other Horrors of the 21st Century
I will turn 75 this September so, readers, let me take you back to a world from the last century where things worked like this: 1. When you called the phone number of a business or governmental agency a real person answered your call and promptly directed you to the appropriate area of the entity. This real person spoke English in a clear fashion and could be reasoned with if there was a problem. I know this is hard to believe, but try. 2. Life did not revolve around a little machine that you were required to carry with you at all times lest you miss important messages (emails, texts, popup warnings) or be stranded without entertainment. If you were going to be detained and wanted something to amuse yourself you carried a physical book. I know this sounds crazy. 3. You were not exposed to unwanted advertisements in every direction you turned and particularly not when trying to do something important li...